Problem: Outdated layout, displayed fields irrelevant to certain Users, unable to move around to different sections of the form and the forms timed-out. Conducted over 15 User interviews to understand how the Users wanted to complete their tasks.
Solution: Total of 10 forms were deconstructed and reorganized for a better experience. Created a wizard to guide new or unfamiliar users to the correct form. Users now have to authenticate them selves to submit forms. This was done to streamline submissions and the review process.