Documents to Library
Problem: This heavily used section of the PJM Website was very difficult to navigate. Most Users relied on bookmarks to find information or Google search. After performing over 20 User interviews with different audiences of PJM.com, we analyzed the data to figure out a way to enhance the section. This project took over a year and a half from the initial interview to go live.
Solution: This sections driving idea was to create a User specific view of the documents posted here. By adding favoriting and email alerts we started to introduced User specific views to PJM.com. We removed the heavy text content that took away from the experience and replaced it with a dashboard. This dashboard displays the 6 most viewed sections of the library. 3 of the sections have quick links to the most referenced documents on those pages. While the other 3 are constantly updated with new content as it is posted to the site. This section held 31 pages originally, the User would have to dig through a lot to find what they were looking for. After the redesign it was reduced to 14. We achieved this huge reduction by combining information into one or two well organized pages and removing old outdated information that had been forgotten.